Privacy Policy

1. Introduction

Ativo Home Care ("Ativo," "we," "us," or "our") is committed to protecting the privacy of our clients, prospective clients, and website visitors. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you interact with our website at ativohomecare.com or contact us for services.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, phone number, email address, and physical address
• Service Information: Details about care needs, health conditions relevant to care planning, and location preferences
• Communication Records: Records of phone calls, emails, and form submissions
• Website Usage Data: IP address, browser type, pages visited, and cookies (via analytics tools)

3. How We Use Your Information

We use your information to:

• Respond to consultation requests and inquiries
• Provide and coordinate in-home care services
• Communicate with you about your care plan
• Improve our website and services
• Send relevant communications (you may opt out at any time)
• Comply with applicable laws and regulations

4. Information Sharing

We do not sell your personal information. We may share information with:

• Care coordinators and caregivers involved in your care
• Affiliated Ativo senior living communities, when relevant to continuity of care
• Service providers who assist with website operations and communications
• Legal authorities, when required by law

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. However, no method of transmission over the internet is 100% secure.

6. Cookies and Tracking

Our website may use cookies and similar tracking technologies to improve user experience and analyze traffic. You may control cookie settings through your browser. We use Google Tag Manager and Google Analytics for website analytics.

7. Your Rights

Depending on your location, you may have rights regarding your personal information, including the right to access, correct, or delete information we hold about you. To exercise these rights, contact us at care@ativohomecare.com.

8. Contact Us

For questions about this Privacy Policy or our privacy practices, contact us at:
Ativo Home Care
Email: care@ativohomecare.com
Phone: (888) XXX-XXXX

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a revised effective date. Continued use of our website after changes constitutes acceptance of the updated policy.